Refund & Chargeback Policy

Refunds & Chargebacks This marketplace never holds your money for an order — Cash on Delivery is paid directly to the seller in person, and Online Payment settles directly to the seller's own account the moment it's made. Because of that, refunds are arranged directly between you and the seller you bought from. Cash on Delivery orders: if there's a problem with your order, contact the seller directly through the order details in your account — since no payment was taken online, there's nothing for us to reverse. Online payment orders: contact the seller first to request a refund. If a seller doesn't resolve a legitimate issue, contact us with your order reference and we'll step in to help mediate — but any refund itself is issued by the seller through their own payment provider, not by this platform. Chargebacks: filing a chargeback with your bank or card provider for an order you never attempted to resolve with the seller may result in your account being suspended while the dispute is investigated. We'd always rather help you sort it out directly first. This policy may be updated from time to time; the version shown here is always the current one.